Christmas 2019, Opening Times, Final Deliveries & Returns
Cannock Showroom Christmas Opening Hours
We will be open as normal outside of the below:
- Sunday 22/12/19 - CLOSED
- Monday 23/12/19 - CLOSED
- Tuesday 24/12/19 - CLOSED
- Wednesday 25/12/19 - CLOSED
- Thursday 26/12/19 - CLOSED
- Friday 27/12/19 - 10:00-15:00
- Saturday 28/12/19 - 10:00-15:00
- Sunday 29/12/19 - CLOSED
- Monday 30/12/19 - CLOSED
- Tuesday 31/12/19 - CLOSED
- Wednesday 1/1/20 - CLOSED
Final Delivery Dates & Cut Off Times Before Christmas
See Delivery Policy
Christmas Returns Policy
All items purchased around Christmas time 2019 are subject to the same terms of return laid out in the below sections with one exception. Any items purchased between 15/11/19 and 23/12/19 will have their returns period extended to 14 days after the 25/12/19. Meaning any unused items that can be returned in their original packaging in a re sellable condition will be accepted back by MDE SPORTS UK LTD for a full refund as long as you notify us of your intention to return before 10/01/20. As of 10/01/20 it would be too late to request a return for a full refund.
If your order is placed before 15/11/19 or after 23/12/19 then you will have the standard 14 days from date of delivery to notify us of intent to return.
Non-faulty items must be sent back in their original packaging in an unused condition within 14 days of receiving the goods (This does not include items that have had custom work done to them at the customers request such as blade or chassis attachment, conversions etc as they are non returnable). They must be returned “As New“ and deemed in a re sellable condition by MDE Sports UK LTD Members of staff. The Customer will be responsible for returning the products back to the Showroom / Head Office address and would have to cover any postage costs incurred on all returns. A full refund of the item and original delivery charges will be sent to the customer proving the above conditions are met.
MDE Sports UK LTD will be entitled to make a deduction from the refund for any diminution in value of the returned goods due to use which goes beyond the sort of handling that might reasonably be allowed in our Showroom. The original delivery charges would however be refunded at our basic cost rate, if the customer has selected an express or next day option the difference will not be refunded.
After 14 days of receiving your items there is no longer a right to return non faulty items for a refund unless discretion is used by the MDE Sports UK LTD Management team. If a refund is authorised at this point then, along with a re stocking fee of 25% of the item cost, the original delivery charges will be deducted from your overall refund amount.
Items purchased from our Showroom are not covered by Distance Selling Regulations. Items cannot be returned unless they are damaged or faulty.
Faulty Or Damaged Items
Any damaged or faulty items reported within 30 days of the delivery date can be returned for a free of charge replacement or full refund including delivery charges and there will be no re stocking fee to return the damaged items to us.
After 30 days of the delivery date a replacement will be the only option offered unless we are unable to provide a replacement or discretion is used by the MDE Sports UK LTD Management team.
MDE Sports UK LTD are responsible for repairs, replacements or partial refunds for 6 years after your purchase date. However after the first 6 months has passed it will be up to the customer to independently prove there is a manufacturing defect with the products by providing an independent report and failure to do so will result in no action taken by MDE Sports UK LTD. The report must be from a registered expert and sent to our email address or postal address on the independent company’s official documents with a full breakdown of the issues or it will not be considered. Any product that is deemed to have become faulty through customer misuse rather than via manufacturing defect will not be eligible for a replacement or refund.
Please be aware that due to nature of the sports we supply MDE Sports UK LTD staff may request a photo of the damaged item at any stage to verify if the item is covered by any guarantee due to the type of damage that has been sustained.
Please see below for items that are not guaranteed:
Hockey Sticks, Shafts, Blades
These items are not guaranteed as they are of high risk of breaking through general usage.
Skates Damaged by Incorrect Sizing
If skates have become damaged due to a customer purchasing the incorrect size they will not be eligible for a replacement or refund. This is only applicable to online sales as we are unable to select the correct sizes for you. We do our best to provide you with size measuring charts and other help but cannot guarantee correct sizing as help we can provide online and over the phone is limited and it will be the customers responsibility to check the fit is correct when the item is delivered prior to use.
Damage due to incorrect sizing is very apparent and a customer may be asked to send a photo of a damaged skate if we suspect this to be the case.
Any sizing issues of skates purchased at our showroom can be bought back immediately for a free exchange or refund (Provided the skates were tried on in store and we fitted you, if we did not have the opportunity to fit the skates then it would be the same process as the online purchases). You must bring your original receipt with you or our staff will not be able to offer you a refund however an exchange may be offered.
Skateboards / Longboards / Cruisers
Skateboard custom setups are custom made item and cannot be returned. Snapped or cracked boards cannot be returned as they are of high risk of breaking through general usage.
Worn items through general use are not covered. This includes wheels and bearings or other ware and tear parts such as sole plates, astro nuts, rising pads, grip tape etc.
Any made to measure goods, any personalised goods, any goods that have been ordered specially and any underwear / base layer goods cannot be returned.
CD's, videos, games and DVDs will not be accepted unless they are returned sealed in their original factory wrapping.
Magazines cannot be returned.
Any items of clothing must be unworn, all tags and stickers attached and in its original packaging.
Completing A Return
IMPORTANT ensure when returning products to us to please include a note that states your order number, name, delivery address and postcode as well as why your are returning the item and what action needs taking. If you are returning your item for a size exchange please include the size/item you would like returning to you. Without this we will not know who has returned the item or the action required and it cannot be processed. We would suggest that you keep a note of your order number in case you need to contact us regarding your return. Please make sure to return your item in an unused and resealable condition, as new and in safe additional packaging for return transportation. Any damage to the item during return transportation will impact upon your refund/exchange.
All refunds will be required to be returned in / to the original method of payment. This includes promotional vouchers and discount codes which will also be returned of the amount originally paid in this way only.
All refunds (With the exception of cash in our Showroom) will be keyed once we have possession of the returning items and can then take up to 7 working days to be returned to the customers account. MDE Sports UK LTD will process any agreed refunds immediately however the transaction must go through the standard banking procedure before it reaches you, this is outside of our control and any complaints regarding this matter should be followed up with your bank. Please note this is the same process when you make your payment and although your money will leave your account immediately it will go through the same process before reaching our accounts.